Frequently Asked Questions

FAQ

ORDERS

The payment methods depend on the country of the recipient. We accept the following payment methods:

  • Credit card
  • PayPal
  • purchase on account (only in Germany and Austria).

We reserve the right to exclude certain payment methods depending on the results of any credit checks we might perform. 

Cancellation:
An order can be cancelled within 24 hours after order confirmation. Your order is hand-crafted by a German artisan so we cannot cancel after this process has begun. Please contact us immediately if cancelation is necessary.

Change:
We cannot change items with-in your order after 24 hours of purchase. Any changes after 24 hours will have to be managed return process and you must place a reorder. The delivery address can only be changed or corrected if your order is not yet being processed. Otherwise, the order would have to be cancelled. Please contact us immediately if this is necessary.

To change your customer account details, please sign in using your login details. Here you can change all your personal data, delivery and billing address as well as your password.

An email will be sent to the provided email with the details of your shipment. Please be advised orders take approximately three weeks to ship. If you do not attach an email address to your account you will not receive notifications.

Please check your spam folder. If you have not received an email, contact us via our contact form or via email. Please also log in to your QUDO account and verify that you have provided the proper email address.

GUARANTEE

We recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material. Please note: Our jewellery must be cleaned dry. In particular, never use alcoholic agents.
If this is not enough, please send us a picture of your piece of jewellery, so that we can assess the damage and coordinate a replacement.

In this case, please return the jewellery immediately, stating the reasons/defects. You can use the this link to generate a return label for a free return shipment.

In this case, please return the jewellery immediately, stating the reasons/defects. You can use the this link to generate a return label for a free return shipment.
If one or more items are missing, please contact us. Our contact details can be viewed here.

QUDO offers a full statutory warranty covering  manufacturing and material defects for genuine branded QUDO products purchased from this shop. The warranty only covers damage, that, in the opinion of QUDO is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow QUDO special product care advice. Every item found to be defective under this warranty may be, at the discretion of QUDO:

  • replaced by an identical piece, if available;
  • substituted with a piece of comparable value; or
  • repaired
    depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

QUDO will offer neither a free replacement nor a refund of lost or stolen items. But we will be happy to find out if this item is still available for a new purchase. Please contact us immediately if this is necessary.

DISPATCH & DELIVERY

Please read more about shipping and delivery here.

The delivery address and billing addresses may differ. A different delivery address can be specified during the order process.

Please note that the jewellery is made for you. The processing time for this is indicated on the product detail page. The delivery time varies depending on the destination country. The exact delivery time, including the processing time, is stated during the order process and in the order confirmation. Please note that orders placed on German public holidays, Saturdays and Sundays will not be dispatched until the following working day.

Translated with www.DeepL.com/Translator (free version)

You can choose between standard shipping and express shipping. Please note that all orders will be shipped exclusively from Monday to Friday

Each piece of jewellery is packed in an elegant QUDO box.

Please note that the jewellery is made for you. The processing time for this is indicated on the product detail page. The delivery time varies depending on the destination country. The exact delivery time, including the processing time, is stated during the order process and in the order confirmation. Please note that orders placed on German public holidays, Saturdays and Sundays will not be dispatched until the following working day.

Translated with www.DeepL.com/Translator (free version)

Once your order/package has been shipped, you will receive a shipping confirmation email with the tracking number of our partnering shipping company. A click on the tracking number will take you to the website of the shipping company where you can monitor the status of your shipment.
If you still have any questions, please don’t hesitate to contact us.

If you can already see that the package has been damaged upon delivery, please do not accept it. This will allow our logistics partner to directly initiate a claim.
Please inform us about the issue immediately after receipt of the package.

If your desired delivery country is not available for selection, then we unfortunately don’t ship to this country. For requests about shipping in the USA and Canada please visit our QUDO USA shop

As soon as your order is processed, the shipping address can unfortunately no longer be amended. In this case, the order must be cancelled and placed again. Please contact us immediately if this is necessary.

If your package has been lost on the way to you or can no longer be traced via the tracking number, please contact our customer service team.

RETURNS

Goods purchased online cannot be returned to a shop, but may exclusively be returned to the online shop. The same applies in the opposite case. goods purchased in a retail store cannot be returned through the online shop.

If no returns label is offered for your country, you can also return the package to us at your own expense. Please use the following address:

COEUR DE LION Schmuckdesign GmbH
c/o MAILCOM AG
Lise-Meitner-Str. 4
D-82216 Maisach

Please note also our right to cancel.

You can trace your package using the consignment number of the return package label or the consignment receipt of the shipping company.

You are also welcome to contact us and ask for the current status of your return. Our contact details can be viewed here. Please note that the return shipment and processing of a return may take several days.

Please complete the enclosed return slip and enclose it with the return.

You can use this link to generate a return label for a free return shipment.

A return is usually processed and the amount credited within two business days of receipt of the return package. Depending on the payment type selected, it may take a few days for you to receive the refund.

After receipt of the return, the invoice amount of the goods and the shipping costs will be credited.

OUR PRODUCTS

Please send us a detailed description or, if possible, a picture of the desired piece of jewellery via email.

We will be happy to check if we still have the jewellery in stock. If this is the case, you can purchase the jewellery through us.

Size or length specifications are provided for each product. In addition, each necklace features a picture with an illustration showing the length of the necklace when worn.

A sizing tool especially for our rings can be found here

Perfume, creams or hair spray can affect the shine of the jewellery and its brilliance. Please do not put on your jewellery until you have applied perfume, cream, hair spray or deodorant. Avoid the generous application of make-up in the area around the jewellery.
Sweat can also damage the surface of the jewellery. Therefore, please do not wear the jewellery to the sauna, on tanning beds or while exercising. Also avoid direct and intensive contact with water and other liquids. We therefore recommend that you remove your jewellery before showering.

We recommend that you store the jewellery in the supplied QUDO box to avoid kinks in the wire or material damage. You can find QUDO cases here

Quality is our absolute top priority when developing and selecting our products. We have high standards for all our materials and take great care to use only materials that are very kind to the skin. That is why we use 316L stainless steel for our jewellery, as it is also used in medical technology.

In order to protect consumers from excessive contact with the allergen nickel, various EU directives have been issued. All our materials and products comply with the so-called Nickel Directive 94/27/EC and the REACH regulation (Regulation (EC) 1907/2006, Annex XVII, entry 27). These state that products that come into direct and prolonged contact with the skin, such as earrings, necklaces, bracelets and rings, may only release a very low amount of nickel. The limit considered safe by the legislator is 0.5 µg/cm²/week.

Our products are subject to constant quality control and are permanently tested according to the valid regulations and are compliant with all legal requirements.

A corresponding declaration of conformity can be found here.

Highly polished stainless steel
Highly durable IP Plating in gold, rose gold and silver
Dazzling European crystals
Mother-of-Pearl element

Unfortunately, we do not sell single earrings, only pairs. Please send us a picture of the earring you still have or ideally the items number. We will be happy to check if a pair of this type of earring is available for purchase.

CARE TIPS

• Perfume, creams, hair spray and other cosmetic products can affect the shine of the jewellery and its brilliance.
• We therefore recommend that you don’t put on your jewellery until you have applied your cosmetic products (such as perfume, cream, hair spray or deodorant).
• Avoid the generous application of make-up in the area around the jewellery.
• Sweat can also attack the surface of the jewellery. Therefore, do not wear the jewellery to the sauna, on tanning beds or while exercising.
• Avoid direct and intensive contact with water and other liquids.
• We recommend that you remove your jewellery before showering and going to bed.
• To avoid kinks in the nylon-steel rope, store the jewellery in the provided packaging.
• We recommend that you store the jewellery in the supplied QUDO box or in a jewellery case.

No, silver cloths should not be used. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

We recommend wiping our jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material. Contact with alcoholic products should be avoided at all costs.
Please do not clean our jewellery in ultrasonic devices or silver baths.

No, the jewellery should not be cleaned in an ultrasonic bath. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

No, the jewellery should not be cleaned in water. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

No, the jewellery should not be cleaned in a silver immersion bath. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

Please send an email with pictures of your jewellery and your request, so that we can assess if we can clean/rework it.