ORDERS
Cancellation: An order can still be cancelled immediately after it has been placed. Please contact us to do so.
You can find our contact details here.
Changes:
The delivery address can only be corrected afterwards if your order is not yet being processed. Otherwise the order would have to be cancelled. Please contact us to do so.
You can find our contact details here. If a change or cancellation is no longer possible, you have the right to withdraw from this contract within 30 days without giving any reason.
To change your account details, please log in with your login details. There you can change all your personal information, your delivery and billing address and your password.
As soon as your order is handed over to a shipping provider, you will receive a dispatch confirmation by email. It contains a tracking number that lets you follow your parcel.
Please also check your spam folder. If you have not received an email, please contact us using our contact form or by email at service@qudo.de
GUARANTEE
We recommend wiping your jewellery with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and similar products from attacking the material.
If that is not enough, please send us a picture of your piece of jewellery so that we can assess whether we are able to refurbish it.
Important: our jewellery must be cleaned dry and never with products containing alcohol. You can find further care information here.
You can find further information about refurbishing and repairing jewellery here.
In such a case, please return the jewellery to us immediately, stating the reasons or defects. You can create a return label for a free return using the following link: Returns.
In such a case, please return the jewellery to us immediately, stating the reasons or defects. You can create a return label for a free return using the following link: www.qudo.de/en/pages/returns-refunds.
If one or more items are missing, please contact us. You can find our contact details here.
QUDO offers a full statutory guarantee covering manufacturing and material defects on genuine QUDO branded products purchased in this shop. The guarantee only covers damage which, in QUDO's opinion, was not caused by accident or improper use, normal wear and tear, alteration, attempted repair, negligence or failure to follow the specific QUDO product care instructions. Any item found to be defective under this guarantee may, at QUDO's discretion, be
- replaced with an identical part, if available;
- replaced with a part of comparable value; or
- repaired, depending on the extent of the damage to the guaranteed product and on the availability of spare parts.
In such cases COEUR DE LION provides neither a free replacement nor a refund for lost or stolen items. However, we are happy to check whether the item is still available for repurchase. Please contact us about this.
SHIPPING & DELIVERY
You can find all information about shipping costs and deliveries here.
The delivery address and the billing address may differ. A different delivery address can be entered during the ordering process.
Please note that your jewellery is made for you. The processing time is stated on each product detail page. Delivery times vary depending on the destination country. The exact delivery time, including the processing time, is shown during the ordering process and in the order confirmation. Please note that orders placed on German public holidays, Saturdays and Sundays will only be dispatched on the following working day.
We currently offer standard shipping only. Please note that all orders are dispatched from Monday to Friday only.
Please note that your jewellery is made for you. The processing time is stated on each product detail page. Delivery times vary depending on the destination country. The exact delivery time, including the processing time, is shown during the ordering process and in the order confirmation. Please note that orders placed on German public holidays, Saturdays and Sundays will only be dispatched on the following working day.
As soon as your order or parcel has been dispatched, you will receive a dispatch confirmation by email containing the tracking number of our shipping partner. Clicking the tracking number takes you to the shipping company's website, where you can follow the status of your shipment.
If you can already see on delivery that the parcel is damaged, please do not accept it. Please inform us immediately after receiving the parcel so that our logistics partner can start a claim straight away.
Important: if you allow a parcel service to leave shipments at a preferred location, the risk of loss and theft passes to you as the recipient. If the parcel cannot be found at that location, the purchase price will not be refunded.
If your desired delivery country is not available for selection, we unfortunately do not ship to that country. For enquiries about shipping to the USA and Canada, please visit our QUDO USA shop.
Once your order is being processed, the delivery address can unfortunately no longer be changed. In that case the order has to be cancelled and placed again. Please contact us immediately if this is necessary.
If your parcel has been lost on its way to you or can no longer be traced using the tracking number, please contact our customer service.
Important: if you allow a parcel service to leave shipments at a preferred location, the risk of loss and theft passes to you as the recipient. If the parcel cannot be found at that location, the purchase price will not be refunded.
RETURNS
Goods purchased online cannot be returned to a shop; they can only be returned to the online shop.
You can create your return label here: Create a return label
If no return label is offered for your country, you can also return the parcel to us at your own expense. Please use the following address: COEUR DE LION Schmuckdesign GmbH, QUDO Onlineshop Retoure, Krefelder Str. 32, 70376 Stuttgart, Germany. Please also note our right of withdrawal.
We offer a return on every item within 30 days of the date of purchase. Please note that we retain the return costs of €4.95 when refunding your return. This does not apply to faulty, incomplete or missing items. If you have received a damaged item, please contact our customer service at service@qudo.de and include pictures of the damaged item. Once we have checked and confirmed the damage, we will cover the shipping costs. As soon as the item reaches us, we will either send you a free replacement or refund the full amount.
Unfortunately an exchange is not possible. If you would like to exchange your jewellery, please return it and place a new order.
You can track your parcel using the tracking number on the return label or on the shipping company's receipt, or contact us to ask about the current status of your return. You can find our contact details here. Please note that the return shipment and the processing of a return can take a few days.
Please use this link to create a return label.
A return is usually processed and refunded within 2-4 working days of the return parcel arriving. Depending on the payment method you chose, it may take a few days until you receive the refund.
OUR PRODUCTS
Please send us a precise description or, if possible, a picture of the piece of jewellery you are looking for by email, and we will gladly check whether we still have it in stock. If we do, you can purchase it through us.
Size or length details are given for every product. You are also welcome to use our ring size chart to determine your ring size
Perfume, creams or hairspray can affect the shine and brilliance of your jewellery. Please only put your jewellery on after you have applied perfume, cream, hairspray or deodorant. Avoid applying make-up generously near your jewellery. Perspiration can also damage the surface of the jewellery. Please do not wear it in the sauna, on a sunbed or while playing sport. Also avoid direct and intensive contact with water and other liquids. We therefore recommend taking your jewellery off before showering.
We recommend storing your jewellery in the QUDO case supplied in order to avoid damage to the material. You can find more jewellery storage boxes here.
Quality is our absolute top priority when developing and selecting our products. We set high standards for all our materials and take great care to use only materials that are kind to the skin. That is why we use 316L stainless steel for our jewellery, the same grade used in medical technology.
Various EU directives have been issued to protect consumers from excessive contact with the allergen nickel. All our materials and products comply with the so-called Nickel Directive 94/27/EC and the REACH Regulation (Regulation (EC) 1907/2006, Annex XVII, entry 27). These state that products which come into direct and prolonged contact with the skin, such as earrings, necklaces, bracelets and rings, may only release a very small amount of nickel. This limit, which legislators consider harmless, is 0.5 µg/cm²/week.
Our products are subject to constant quality control, are continuously tested in accordance with the applicable directives and comply with all legal requirements.
The corresponding declaration of conformity can be downloaded here.
Our jewellery is made of high-gloss polished stainless steel with a high-quality IP coating in gold, rose gold and silver. We also use brilliant European crystals and mother-of-pearl elements.
Unfortunately we do not sell single earrings, only pairs. Please send us a picture of the earring you still have or, ideally, the item number. We will then gladly check whether a pair of this type of earring is available for purchase.
The small rubber ring acts as a seal and protective mechanism for jewellery with interchangeable tops. It ensures a secure fit, prevents the top from coming loose unintentionally and protects against overtightening. This keeps your jewellery stable and long-lasting.
Simply slide the rubber ring onto the thread of the top so that it sits directly beneath the top, between the base piece and the top when the two are screwed together.
Please note that the top should be retightened before each wear so that it does not come loose by accident.
CARE INSTRUCTIONS
- Perfume, creams, hairspray and other cosmetic products can affect the shine of your jewellery. We therefore recommend putting your jewellery on only after you have applied your cosmetic products (such as perfume, cream, hairspray or deodorant).
- Avoid applying make-up generously in the area of your jewellery.
- Perspiration can also attack the surface of the jewellery. Please do not wear it in the sauna, on a sunbed or while playing sport.
- Avoid direct and intensive contact with water and other liquids.
- We recommend taking your jewellery off before showering and before going to bed.
- We recommend storing your jewellery in the QUDO case supplied or in a jewellery case.
No, silver polishing cloths should not be used. Instead we recommend wiping the jewellery with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and so on from damaging the material.
We recommend wiping our jewellery with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and similar products from damaging the material. Contact with products containing alcohol must be avoided at all costs; please do not clean our jewellery in ultrasonic devices or silver dips.
No, the jewellery should not be cleaned in an ultrasonic bath. Instead we recommend wiping it with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and so on from damaging the material.
No, the jewellery should not be cleaned with water. Instead we recommend wiping it with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and so on from damaging the material.
No, the jewellery should not be cleaned in a silver dip. Instead we recommend wiping it with a dry microfibre cloth when needed, to prevent residues of perspiration, perfume, cream and so on from damaging the material.
Please send us an email with pictures of your jewellery and your enquiry so that we can assess whether we are able to clean or rework it.